Delivery and Despatch Policy
Last updated: 27th July 2025
At Victor Stewart Enterprises, we aim to get your order to you as quickly and safely as possible. Below you’ll find everything you need to know about how and when your order will be despatched and delivered.
Processing Times
We aim to process and despatch all orders within 2-3 working days.
Orders placed on weekends or public holidays will be processed the next working day.
Please note: Some products – especially made-to-order or custom items- may take longer. If there is any expected delay, we will notify you by email and give you the option to continue, amend, or cancel your order.
UK Delivery
We offer delivery to all UK addresses, including mainland UK, Northern Ireland, and the Channel Islands.
Delivery Methods:
- Royal Mail 24 Hour Tracked (for smaller/lighter parcels)
- Courier Services (for larger or higher-value orders)
Estimated delivery time:
- 3–5 working days from the date of despatch
- Please allow up to 7 working days during busy periods or postal strikes
Express / Guaranteed Delivery
If you require next-day or guaranteed delivery, please contact us before placing your order:
info@victor-stewart.com
02838 324070
We’ll confirm if your item is in stock and whether we can offer a suitable upgrade. Additional charges will apply.
International Delivery
We do offer international shipping on selected items.
Delivery Method:
- Royal Mail International Tracked & Signed or equivalent courier services
Delivery Times:
- Europe: 5–10 working days
- Rest of World: 7–14 working days
Please note: Customers are responsible for any customs duties or import taxes charged by their local authority.
Shipping Costs
Postage is calculated at checkout based on the weight, size, and destination of your order.
You will see the full delivery charge before confirming payment.
Part-shipments & Back Orders
If part of your order is temporarily out of stock:
- We will contact you to confirm if you would like the in-stock items shipped immediately
- Out-of-stock items will be shipped separately once available or refunded
Missed Deliveries / Non-Collection
If your parcel is returned to us due to non-collection or incorrect delivery information:
- We will contact you to arrange redelivery
- A redelivery fee may apply depending on the circumstances
Problems With Delivery
If your order hasn’t arrived within the expected time, please contact us as soon as possible. We’ll do everything we can to investigate and resolve the issue quickly.
info@victor-stewart.com
02838 324070